Refund Policy

At ApplyForge, we want you to be fully satisfied with your subscription. This policy outlines the circumstances under which we provide refunds.

1. 12-Hour Refund Window

If you are a new subscriber and are not satisfied with ApplyForge, you may request a full refund within 12 hours of your initial payment. This applies to both monthly and yearly subscriptions.

• The 12-hour window begins at the time of your first successful payment.
• To request a refund, email us at support@applyforge.net with the email address associated with your account.
• Refunds are processed within 5–10 business days back to your original payment method.

2. After the 12-Hour Window

After the initial 12-hour period, we do not offer partial refunds for unused time on your current billing cycle. However:

• You can cancel your subscription at any time from your dashboard.
• Your access continues until the end of your current billing period.
• No further charges will be made after cancellation.

3. Yearly Subscriptions

Yearly subscriptions follow the same 12-hour refund policy. If you cancel a yearly plan after the 12-hour window:

• Your access remains active until the end of the 12-month period you paid for.
• No partial or prorated refund is provided for the remaining months.
• You will not be charged again upon renewal.

4. Plan Changes (Upgrades & Downgrades)

• Upgrades: When you upgrade, the price difference is prorated. The 12-hour refund window does not reset on upgrades.
• Downgrades: When you downgrade, the new lower rate takes effect at the start of your next billing cycle. No refund is issued for the current cycle.

5. Exceptions

We may issue refunds outside the standard policy at our discretion in the following cases:

• Service outage: If a significant outage prevented you from using the Service for an extended period.
• Billing errors: If you were charged incorrectly (e.g., duplicate charge, wrong amount).
• Account issues: If a technical issue on our end prevented you from accessing paid features.

In all exception cases, please contact us with details so we can investigate promptly.

6. Free Plan

The Free plan does not require payment and therefore is not subject to refunds. If you are on a free plan and have never made a payment, there is nothing to refund.

7. How to Request a Refund

To request a refund, send an email to:

support@applyforge.net

Please include:

• The email address associated with your ApplyForge account.
• The date of the charge you'd like refunded.
• A brief reason for the refund request (optional but helpful).

We aim to respond to all refund requests within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notice. The "Last updated" date at the top indicates when the policy was last revised.

9. Contact

If you have questions about this Refund Policy, contact us at:
support@applyforge.net